Yamaha's Quality & Engineering Planning Division handles testing requested by the various product development divisions in accordance with the Yamaha Quality Management System. The Yamaha Quality Management System for professional audio products conforms to ISO 9001:2000 standards and is certified by DNV (Det Norske Veritas — an internationally recognized certification company based in Norway). Its standards are applied and maintained from product planning through development and production to sales. The Yamaha system, however, has been customized to even more stringent criteria that reflect some very ambitious internal quality goals. The Quality Management System applies not only to operations in Hamamatsu, Japan, but to all other Yamaha pro audio factories in Japan and Indonesia as well. The all-inclusive scope of the system ensures that the same policies, objectives and standards are shared by all Yamaha pro audio staff and facilities, no matter where they may be, so that the required level of product and service quality can be maintained on a worldwide scale.
Here's a brief summary of some of the main items regulated by the Quality Management System:
In addition to the obvious need for absolute safety, the ultimate goal of the Yamaha Quality Management System is total customer satisfaction. Total customer satisfaction can only be achieved by providing a stable supply of products of the highest quality at the lowest possible cost along with responsive and effective support. Easier said than done. Like the products themselves, quality management must continually evolve to keep pace with continuously changing markets, user needs, and technology. The Yamaha Quality Management System is right at the leading edge.
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